Contact Student Business Services at cashiers@uttyler.edu

Instructions can be found at https://www.uttyler.edu/technology-support/patriots-account/

No, your physical P2 Card will become inactive after provisioning your smartphone.

No, your physical P2 Card will become inactive after provisioning your smartphone.

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your Mobile Student ID, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Mobile P2 Card, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your P2 Card.

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay.

From iPhone:

1. Navigate to the Wallet app.
2. Tap (…) in the lower right corner of your card.
3. Scroll to the bottom and select Remove Card.
4. Eligible cardholders who have not exceeded their device limit can add their Mobile Student ID back at any time.

From Apple Watch:

1. Navigate to the Watch app on your iPhone.
2. Scroll down and select Wallet & Apply Pay.
3. Tap on Transact Mobile Credential.
4. Scroll to the bottom and select Remove Card.
5. Eligible cardholders who have not exceeded their device limit can add their Mobile Student ID back at any time.

From Google Pay:

1. Open Google Pay.
2. Select your Campus ID from the available cards.
3. Touch the three dots in the upper right corner of the screen.
4. Select Remove ID.
5. Confirm Remove ID selection.

From Transact eAccounts:

1. Open the Transact eAccounts Mobile App on your phone.
2. Tap Continue to Sign In and login with your school credentials.
3. Approve the multi-factor authentication request.
4. Click on your photo in the upper left corner.
5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
7. Select device(s) to remove from your card.
8. Tap Remove in the pop-up box.
9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
10. Tap Remove in the pop-up box and the card will be removed from your Google Pay.

Name information on the P2 Card comes to us from myUTTyler and needs to be updated there. Students should visit https://www.uttyler.edu/registrar/acadinfo/name_changes.php for more information. Once changes are completed, the updates will sync to the P2 Card on your phone within 48 hours.

• Account balances are currently only displayed on Apple devices.
• If you have available funds that are not displaying, please contact the UT Tyler Office of Student Business Services at 903.566.7180 or email cashiers@uttyler.edu

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your P2 Card.

As with your physical P2 Card, your Mobile P2 Card will become inactive when you no longer meet eligibility requirements. If you transfer to another program or department at UT Tyler, your credential will stay active and update accordingly.

• During regular business hours, contact the Office of Student Business Services at 903.566.7180 to notify us to deactivate the Mobile P2 Card. Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
• In the Transact eAccounts app:
  • Click the settings gear in the upper right corner.
  • Select the Card Management option.
  • Choose the credential you want to deactivate and toggle it off.
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• In the P2 Portal
  • Select Card Services.
  • Select Deactivate Card.
  • Select the credential to deactivate and click on “Deactivate Card”.
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472.

To reactivate a found device that was suspended, perform the following steps:

• Click the settings gear in the upper right corner.
• Select the Card Management option.
• Choose the credential you want to reactivate and toggle it on.
• You will receive a confirmation email. Only the selected card will be reactivated.

• Select Card Services.
• Select Activate Card.
• Select the credential to reactivate.
• You will receive a confirmation email. Only the selected card will be reactivated.