Telephone Support

How to Use My Voicemail On and Off Campus

Information Technology

For on-campus voicemail:

  1. Press the "messages button"
  2. A voice recording will ask for your PIN. The PIN will be your voicemail password. (Default PIN is 12345#)
  3. If you miss enter your PIN it will ask you for your ID then your PIN. The ID is your 4-digit extension.

For off campus voicemail:

  1. Call your office phone and wait until you hear the voicemail prompt
  2. Press Star (*) and a voice recording will ask for your ID and PIN
  3. The ID will be your 4-digit extension and your PIN will be your voicemail password
    • (Default PIN is 12345#)

Cisco Unity Voicemail - Helpful Hints

Access Unity Voicemail

  1. Press the messages button on your phone.
  2. Enter your passcode followd by the # sign.
  3. To Listen to Your Message: Press 1
    To Send a Message: Press 2
    To Review Old Messages: Press 3
    To Change Setup Options: Press 4

Change Setup Options

  1. Press the messages button on your phone.
  2. Enter your passcode followd by the # sign.
  3. Press 4 to change setup options.
  4. To Change Greetings: Press 1.
    To Change Passcode: Press 3 then press 1.
    To Change Recorded Name: Press 3 then press 2.

While Listening to Message

Press:

  • 1: Restart Message
  • 2: Save Message
  • 3: Delete Message
  • 4: Slow Playback
  • 6: Fast Playback
  • 7: Rewind Message
  • 9: Fast-forward Message
  • #: Skip to End of Message & Options
  • ##: Skip to Next Message

After Listening to Message

Press:

  • 1: Replay Message
  • 2: Save Message
  • 3: Delete Message
  • 4: Reply to Message
  • 6: Forward Message
  • 7: Rewind Message
  • 9: Play Message Properties
  • #: Save Message As Is

Skip Message

  1. User's message starts playing.
  2. Press # sign to skip playing message.