Cashiers Office

Past Due Accounts

Payment of Fees

Students who register for any class at The University of Texas at Tyler or receive any service from The University of Texas at Tyler accept full responsibility to pay all tuition, fees and other associated costs assessed as a result of their registration and/or receipt of services.

Students who drop or withdraw from some or all of the classes for which they register will be responsible for paying all or a portion of tuition and fees in accordance with the published tuition refund schedule at Tuition & Fee Refund Schedule.

Delinquent Account/Collection

Financial Hold: Failure to pay the student account bill or any monies due and owing The University of Texas at Tyler by the scheduled due date will result in The University of Texas at Tyler placing a financial hold on the student's account, preventing the student from registering for future classes or receiving their diploma.

Students who feel they have extenuating circumstances and would like to request certain allowances as it relates to their past due balance should refer to the procedure found at Student Debt Appeals.

Students owing a past due balance will not be allowed to apply for Emergency Loans or Installment Payment Plans, on future terms, until they have paid their past due balance in full.

Late Payment Charge: Failure to pay the student account bill or any monies due and owing The University of Texas at Tyler by the scheduled due date, will result in The University of Texas at Tyler assessing a late payment and/or finance charges at the rate of $25 for each late payment or payment made after the institutional due date as approved by the Board of Regents.

Collection Agency Fees: Failure to pay the student account bill or any monies due and owing The University of Texas at Tyler by the scheduled due date, and failure to make acceptable payment arrangements to bring the student's account current, The University of Texas at Tyler reserves the right to refer the student's delinquent account to a collection agency. Students responsible for paying the collection agency fee which may be based on a percentage at a maximum of thirty percent (30%) of their delinquent account or the maximum rate allowed by state and federal regulations, together with all costs and expenses, including reasonable attorney's fees, The University of Texas at Tyler incurs in such collection efforts in accordance with Texas Government Code Sec. 2107.003. Delinquent accounts may be reported to one or more of the national credit bureaus and a state of Texas warrant hold may be placed on the student's account.

Communication

Method of Communication: The University of Texas at Tyler uses email as an official method of communication with students, and students are responsible for reading the emails they receive from The University of Texas at Tyler on a timely basis.

Updating Contact Information: Students are responsible for keeping The University of Texas at Tyler records up to date with their current physical addresses, email addresses and phone numbers by following the procedure at Request to Change Student Record Information. Upon leaving The University of Texas at Tyler for any reason, it is the student's responsibility to provide The University of Texas at Tyler with updated contact information for purposes of continued communication regarding any amounts that remain due and owing to The University of Texas at Tyler.

Method of Billing

The University of Texas at Tyler uses electronic billing via their Student Center in myUTTyler as its official billing method, and therefore students are responsible for viewing and paying their student account by the scheduled due date. Failure, by the student, to review their student account does not constitute a valid reason for not paying their bill on time. 

Billing Errors

Administrative, clerical or technical billing errors do not absolve the student of their financial responsibility to pay the correct amount of tuition, fees and other associated financial obligations assessed as a result of their registration at The University of Texas at Tyler.

Returned Payments

All returned/rejected check (ACH) payments due to incorrect information (i.e.; invalid account number, banks inability to locate account due to invalid routing/account number, non-sufficient funds, stop payments, etc.) will be assessed a $25 return check fee.  All unauthorized chargebacks against an authorized charge will be assessed a $25 chargeback fee.  A chargeback is the return of funds to the consumer, typically occurring after a card transaction is disputed with the corresponding bank.

In both circumstances, the initial payment will be reversed and a financial hold will be placed on the student account.  The financial hold will prevent the student from registering for class, viewing grades, and receiving their diploma.  Invalid banking information increases the risk of fraud.  As a precaution, a returned payment hold will also be placed on the account.  This hold will prevent the student from making a check/ACH or card payments, respectively for one year.  Students with returned check/ACH holds will only be allowed to make payments via cash, cashier's check, money order, or credit card.  Students with chargeback holds will only be allowed to make payments via cash, cashier's check or money order.

Withdrawal

If the student decides to completely withdraw from The University of Texas at Tyler, they should follow the instructions at Withdrawals.

Privacy Rights and Responsibilities

The University of Texas at Tyler is bound by the Family Educational Rights and Privacy Act (FERPA) which prohibits The University of Texas at Tyler from releasing any information from the student's education record, subject to certain exceptions under law, without the student's written permission. Therefore, a student requesting that The University of Texas at Tyler share information from their education record with someone else, must provide written permission by following the procedure outlined at Releasing Your Information.

Who to Contact About Your Past Due Balance:

Email: pastduehelp@uttyler.edu

Monica Fuller - Student Collection Advisor I

903.565.5982

mfuller@uttyler.edu

Kayla Christiansen – Assistant Director, Student Business Services

903.566.6160

kchristiansen@uttyler.edu

Your Rights

• Fair Credit Reporting Act
• Summary of Consumer Rights
• Fair Debt Collection- Free Credit Reports