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How to Use Your Voicemail On and Off Campus

Information Technology

For on campus voicemail:

    1. Press the "messages button"
    2. A voice recording will ask for your PIN. The PIN will be your voicemail password. (Default PIN is 12345#)
    3. If you miss enter your PIN it will ask you for your ID then your PIN. The ID is your 4-digit extension.

For off campus voicemail:

    1. Call your office phone and wait until you hear the voicemail prompt
    2. Press Star (*) and a voice recording will ask for your ID and PIN
    3. The ID will be your 4-digit extension and your PIN will be your voicemail password
      • (Default PIN is 12345#) 

Cisco Unity Voicemail - Helpful Hints

Access Unity Voicemail

  • Press messages button on your phone
  • Enter passcode follow by # sign
  • Press:
    • 1 - listen to your message
    • 2 - send a message
    • 3 - review old messages
    • 4 - change setup options

Change Setup Options

  • Press messages button on phone
  • Enter passcode follow by # sign
  • Press 4 to change setup options
  • Change Greetings:
    • Press 1
  • Change Passcode:
    • First press 3
    • Second press 1
  • Change Recorded Name:
    • First press 3
    • Second press 2

While Listening to Message

  • 1 - Restart message
  • 2 - Save
  • 3 - Delete
  • 4 - Slow playback
  • 6 - Fast playback
  • 7 - Rewind message
  • 9 - Fast-forward message
  • # - Skip to end of message & options
  • ## - Skip to next message

After Listening to Message

  • 1 - Replay message
  • 2 - Save message
  • 3 - Delete
  • 4 - Reply
  • 5 - Forward message
  • 9 - Play message properties
  • # - Save message as is

Skip Message

  • Users' message starts playing
  • Press # sign to skip playing message

If you need your PIN reset, your voicemail unlocked, or if you are having problems with your voicemail, send an email to itsupport@uttyler.edu or call extension #5555 (903.565.5555). Please include your name and 4-digit extension number.

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